Returns & Exchanges

At OrthoShoes, we want to ensure your perfect fit and comfort; if you are not completely satisfied with your purchase, you can return or exchange your items within 30 days of delivery.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Package Your Shoes

Place the unworn footwear in its original packaging, ensuring all tags are attached and the box is securely sealed for transit.

3

Print and Attach Label

Download your prepaid shipping label from the portal, print it out, and fix it clearly to the outside of your return package.

4

Drop Off and Track

Hand over your package at any authorized carrier location and keep your tracking receipt until your refund or exchange is processed.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing